Where is your printshop located?
We're based in Providence, RI, but our prints are available to ship worldwide.
What kind of paper do you print on?
Our prints are made on Epson Ultra Premium Luster Photo paper. It's a cross between a gloss and matte finish, creating a saturated look with maximum ink coverage. The luster paper is fingerprint resistant, .25mm thick and slightly glossy.
Why aren't the prints offered in all sizes?
Sizes are selected based on cropping, resolution and image type (film vs. digital). Please contact us if you would like a custom size and well will let you know if it’s possible!
Do the images I see on my monitor accurately convey what the print will look like in person?
Please understand that computer monitors are lit from behind and color may vary from monitor to monitor, so exactly what you see cannot be replicated in print form.
Do your prints come framed / do you offer framing?
Prints are not framed and at this time time we are not able to offer framing. However, prints are sized at 16x20" to fit frames available at most retailers.
What are your production and shipping times?
US orders - please allow 4-10 days for your order to be delivered. All prints are made to order and typically take 2-5days for fulfillment and an additional 2-5 days for shipping. Once your item has shipped you will receive an email with your tracking information.
International Orders - please allow 5-21 days for your order to be delivered. All prints are made to order and typically take 2-5days for fulfillment and an additional 3 - 14 days for shipping. Although some orders may arrive sooner, shipping times will vary based on destination. Once your item has shipped you will receive an email with your tracking information.
Do you accept returns?
We are not able to accept returns or exchanges at this time. Please contact us if you receive a print that has been damaged by the shipping carrier within 5 days of receipt and we will discuss the best way to rectify the situation!
Can I pay with a credit card?
Paypal is the only form of payment we currently offer, but you can add a credit card to your Paypal account to use whichever card you'd prefer!
What if my print arrives damaged?
We package our prints to give them the best possible chance of arriving to you in perfect condition, however on occasion things outside of our control can happen. In these cases please contact us within 5 days of receipt and we will make it right!